Thank you. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. These are designed to push over the screw thread on the socket. Source: current tech for VM :) P. While you are there, unplug the cable which runs from the router to your telephone socket at both ends. i don’t have a virgin media wall socket. It should work ok. The cable could be hidden within, or behind, furniture. If your not a virgin media customer then nothing. Stay safe online. Making The Switch To Virgin Media A Geeky Broadband Story Coolsmartphone. Broadband Deals. Residential Hub (3/4/5) offer telephone service in both Router and Modem modes. The answer is yes unless your service comes from another connecting point in your building, or from an outdoor service trench or enclosure. i opted for the self install, however on inspection we don’t have the wall socket to plug the broadband into. Re: No Virgin Media wall socket internally. Thanks for your reply and for confirming all this, jellyroll. You need a small spanner to remove this. firmly into place. Give the pre-install team a call on 0800 052 1734 as you will need a manned install to reinstate the isolated outlet. i received an installation kit for my broadband but my property doesn’t have a virgin media wall socket and i chose to have self installation kit. We have the quickstart pack but sadly cannot get broadband set up and working. Hey guys, so I have a Virgin Media SIM only plan £8 for 12gb, anyway, my question is if Virgin Media is moving to o2 anyhow/Virgin Media SIMs to o2 network now, do you think I could get my SIM in the volt bundle to upgrade the speed of the Wi-Fi, as when I go to the offers, all I can see is £12 for. Call the Pre-installation and delivery team on 0800 052 1734. both appear. Learn more. B&Q are running low on these however. Hi, I’ve recently moved into a flat, befor ordering I checked if virgin media was already installed there ( it is, there is a virgin media box outside the property ), a lady from virgin media also came to the flat the day I moved in to collect the previous tenants hub, I ordered via live chat and they recommended the self set up so, I got the quick set. The wall socket is - 5109379. This is designed to push over the existing screw connector the outlet has. Your "loss of signal" point is a good one. If so you would need to contact the pre-installs team on 0800 052 1734 and book a tech install. Hello, i registered VM broadband and scheduled to delivery on 1st September. No wall socket, cannot find anyone to contact!!!!! Help!!!!! - 5180187. This is designed to stop ingress from broadcast TV, Radio & Mobile phone signals, which could cause serious issues with your installation. Stay safe online. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. One of the cables comes through my bedroom wall and into the sitting room, right into the set top box. If you can set up using a Self-Install pack, but choose to use an engineer for. Get the Hub ready by connecting the wires. I've recently moved in into a new flat. Turn on and start the Box. Check service status. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. Account - Cable. When purchasing it stated my property was Virgin ready and the quick set up was the best way to set up. Page 7 360 Mini box connected 360 Mini box by pushing it to your Virgin Media socket. If it’s damaged or not working correctly, it could be causing your internet issues. I'm a Very Insightful Person, I'm here to share knowledge. No, the ethernet cable is for a wired device if you have one. Re: Wall socket. I need to book an engineer to install a Virgin media wall socket for my broadband but I can’t find an option on the app. I don't work for Virgin Media. Need a Virgin Media Wall Socket Go to solution. cable from wall. 1 ACCEPTED SOLUTION. It should be free of charge. When I proceeded to set up my Hub 3 I quickly realised that. Options. The first thing they should have said, right at the start… right at the beginning…In order to use Virgin Media products YOU WILL NEED A VIRGIN MEDIA SOCKET. Live TV uses co-ax cables. 3) other end of this cable, connect the female to female F connector, connect the other side of this to the cable from the wall. I'm afraid that we won't be able to book this in as you don't have an active account with us, however if you speak with our Sales Team on 0800 183 1234 this is something they'll be able to help you with. Browse Virgin Media Virgin Media Community. I’ve already cancelled my old BT service and now advised that earliest date for an engineer to come is 26th Jan. and "Once the landline cable has been attached to the adapter, you’ll need to plug this into the first grey on your hub (also known as RJ11). The first wall socket is in the lounge and that's where the Virgin Media hub is too. I would love to help you get your service installed. I'm a Very Insightful Person, I'm here to share knowledge. All the wall. Joining in 143 Views. We're pleased to hear you're thinking of rejoining us. Could you please advise my next steps! Thank you, Alex - 5391208What confuses some people is the push-on connector provided. Either extend the disconnection date of your current provider, or put something else in place for the intervening time. Which was great as that is in a better location than my master Socket was. Solved: Hi, I need to know if I’m able to get virgin media to move the virgin media wall socket to another room. Hi I have ordered a quick start kit and don't have a virgin media wall socket. Solved: We have the quickstart pack but sadly cannot get broadband set up and working. I have just received the Quick Install kit as my property has had VM in the past, but I have no wall socket to connect the isolator cable to. Or a VM person will sort it for you when they get here in a day ot two. It is surface clipped usually. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. When ordered it didn't say anything about needing a VM wall socket. Hi @bingoman000. Please see photos. Manage Your Account. I've just moved into a property and I'm trying to set up my Virgin Fibre broadband. Don’t plug the power cable into a plug socket yet. When you place your order, we'll let you know. Business, Economics, and Finance. The box does however have a hole in the bottom, through which i could see some kind of cable but couldn't reach it (image 2). Wall socket sophiekerrs. Often in flats there is just a coax cable coming out of the wall, if you cannot trace one: Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. #2. You can also check for a loose cable as not all properties have a socket. Can I still get online? The online phone service doesn’t let me speak to a person - 5206664I have just recently signed up with virgin media previously having sky but have no wall socket I think I need to book a engineer visit but don’t no how. Tudor. In some homes the VM service arrived on a loose cable, not via VM wall socket Have a look on the outside wall of the house to see if there a Virgin Media box, it may give a clue as to where the cable enters. in Networking and WiFi. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. 3. Just push to fit Firmly push the end of the cables into the sockets. I have just got my quick start and I don’t have a wall socket and I can’t book an engineer. Tudor. I have signed up as a new user for Virgin Fibre. Re: I need a Virgin Media Wall Socket. I don't have a Virgin wall socket. No setup fee is available on all bundles, broadband & phone, and broadband only packages. Manage Your Account. Please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message. If you want to extend your Virgin Media cable, you will need to contact Virgin Media, and they will send you the cable you need. My dad bought the 1gbps package and arranged the delivery for 13th March with QuickStart. please - 5241140 We would like to show you a description here but the site won’t allow us. My Virgin wall socket just have phone line, didn’t get any F type connector, so I cannot connect the isolator cable. Wall Socket. If the Hub 3's telephone service has never worked, re-connect the phone the telephone wall socket to see if that is still live. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Thanks robertdwhite, I have booked a visit for the next available slot which you can view here via the MyVM app. To be clear here, the phone needs to be directly connected into the Hub itself, so would be need to be placed near your Hub. SpeedToday I'm going to show you how to connect a V6 or TiVo box to a Virgin Media Hub, using the Powerline kits we offer. Switch on your TV, then using your own TV remote press the Input, AV or Source button. Hi mariz2198, thanks for posting and welcome to our community. Account - Mobile. Welcome to our community forums and thank you for your first posts. Don’t have a virgin media wall socket; Options. Go to virginmedia. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. VM BB TV Landline. Networking and WiFi. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Plug the cables into the Hub. When you see the ‘starting up’ screen, you can pull the tab out of the remote. those who. ) Run the coax cable under the floor boards within a conduit or duct thing, to the new lounge. QuickStart, set up and connections. 2 weeks ago - last edited 2 weeks ago. Broadband. New Install Assistance. Feed the screws provided with the mount kit through the holes on the mount and tighten them by hand. Virgin Media have used the Openreach socket to provide telephone services. Other times you will find an unbranded connection point on the wall. 24-03-2021 05:06 PM. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. Robert_P. ^Martin. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and. Virgin Media M125 Fibre Broadband. ago Sometimes you will get a random cable sticking out of a wall with no isolator. Security matters. I was trying to book an engineer but I didn’t get anywhere. Reply. on 30-12-2022 13:41. There are multiple different branded wall boxes inside our flat but none. The Hub 3 has arrived but the broadband splitter cable doesn’t fit any of the Virgin Media wall plugs. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. Can I order an engineer please. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. Browse Virgin Media Virgin Media. I got a quickstart pack on Wednesday and tried looking for the wall socket in the flat (first floor). There should be a wall mounted box somewhere inside that has an F socket on it. My Virgin Media App. Hello everyone, I'm trying to setup my Virgin media hub right now and according to the guide, I need to plug my hub into the wall socket. It is actually a VM box but a very old one, even though it was still in use just over a month ago. Page 1 Installation guide Uninstall Install your TV 10 mins 30 mins. on 18-05-2022 19:55. those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal. So, if you see that replacing a broken wall socket is quite expensive for you, the best thing you can do is to use another wall socket in the house. It also protects the network from 240 volts being fed to it by faulty TVs in your home. Broadband and phone deals. The internal wall sockets may be under different names of former cable companies such as NTL, Cabletel, Telewest etc. Prior to getting my contract I checked the wall socket and there was a virgin box on the wall with a socket coming from it. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. The OUT terminal from the Technetix isolator has a terminator cap on it. Failing that phone the Pre-installation and delivery team on 0800 052 1734 & explain the situation. Browse Virgin Media Virgin Media Community. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsFeb 22, 2022. Virgin Media TV boxes need to be connected to a Hub so you can have the ability to watch recordings on any box in your home, no matter which one they're. (Again even though the salesman made it sound like I would definitely have this in my house) Tried calling customer services but been around the ringer with no one able to help, excuses of servers being down and not being able to access systems. The isolator cable should push over the spare F-connector port on the splitter you have in your hand. Virgin will not remove them. I need to arrange for an engineer. 2 – Check the broadband cable is firmly connected. We can understand this is not ideal as a new customer and we want to best help. The cable fits in the socket shown in the image attached. Virgin offers self-install to properties that have recently had a service. I would like to book engineer maybe to come and install a wall socket or sonehtnt so we can finally use the broadband. My router does now provide internet but the light is always yellow and it. 14-08-2023 16:02 - edited 14-08-2023 16:05. 132Mb average speed. on 05-09-2023 20:36. If however the socket itself has been removed you will need assistanceHello! I moved into a new house yesterday and had my broadband package delivered today to self install, turns out I do not have a VM wall socket in the house and cannot for the life of me find anything else. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. com. It appears the Openreach cable was cut, the blue and orange are reconnected but green and brown are connected to blue/white and blue of the Virgin Media cable. Plug into the Hub. It is actually a VM box but a very old one, even though it was still in use just over a month ago. 3 5 comments Best Add a Comment LayerTough • 1 yr. Screw the mount into your wall. If the previous owners remove the internal VM box then c all the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. Dave. The telephone cable goes through a hole in the wall into the porch area and is wired into a master telephone socket (must be a VM master phone socket). In my case the BT socket is no longer used at all and my phone connects into the back of the Virgin Hub - no additional socket on the wall needed. Using another wall socket is crucial, especially if you don’t know what is wrong with the other socket. I’ve received my QuickStart package to find I do not have a compatible wall socket. Vonage 2nd line. VM BB TV Landline. I'm setting up my hub 3 and it comes with an ethernet cable will I need to use it to set it up as in the step by step guide it doesn't mention it and my wall socket for virgin media and socket for Ethernet cable are a good bit apart and the leads won't reach. If you need a new wall socket, the engineer will install this for you during the appointment. VM. Subscribe to this message's RSS feed. 4. If you would pay an electrician to do it you may as well pay virgin and then you know it's done right. My computer is upstairs and my router is downstairs, chained to the existing fibre wall socket. If you really need to take them off, just use a screwdriver to unscrew the screws. Options. The box and cables may have been removed by the previous occupiers. Switched On Families. If you need it moving to another location, Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. on 21-02-2023 19:59. Hi I’m just wondering if I could get an engineer to come out and help put in a new wall socket I have a different type of internet and have switched recently and need a new wall socket to plug in the new internet. The house is a new build, there's no lead in the paint, no aquarium or anything like that. Broadband and phone deals. to be phone lines. . Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks. those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2 0 Kudos. on 23-10-2022 13:36. Options. Explain what needs to be done and book an engineer visit. I can't find an internal wall socket. Back a step. Options. Finish tightening the screws with a screwdriver to secure the mount. The block box on second picture is an amplifier for terrestrial TV. Any help would be greatly appreciated! Check to see if there is just a cable coming out of the wall as sometimes the rest has been removed, otherwise: Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday Re: Wall socket. How can I book a technician in QuickStart, set up and connections a week ago; Wall Socket Installation in QuickStart, set up and connections 3 weeks agoFlashing red is normally telephony fault or no signal. on 23-10-2022 13:36. The wireless option only applies for everything that is internet-based, which is all your minibox recording and online/OnDemand services. . If there’s already a cable plugged into your Virgin Media wall socket, use the spanner supplied in the box, to remove it. on 30-09-2022 14:24. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Check the condition of your phones. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Booking an engineer is easy with Virgin Media. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2 0 Kudos Reply. All the cabling is the property of Virgin Media and must not be touched. on 17-12-2022 10:39. We've taken the front of the box off and inside there is an isolator but nothing else. The only wall boxes are old NTL boxes with TV and FM connections. 3K; 6. Been trying to call VM to book an engineer to visit and help set up cabling, etc but no one answers. I spoke to 3 customer service people yesterday and none could help. Joining in In response to Adduxi. Internal Wall socket power supply missing in QuickStart, set up and connections a week ago; Wrong cable sent in quick start pack in QuickStart, set up and connections 2 weeks ago; No Virgin Media wall socket in my apartment in QuickStart, set up and connections 4 weeks ago; Wall socket connection issue on startup in QuickStart,. I can only find the TV socket. Same thing happened, and on all the wall phone points. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to. The wireless option only applies for everything that is internet-based, which is all your minibox recording and online/OnDemand services. 3 minutes ago. VM BB TV Landline. on 25-09-2022 15:41. Yes. Hi all, I have received my package 2 days ago but I can't complete the set up due to a lack of a Virgin Media wall socket. Mark as New; Bookmark this message; Subscribe to this message; Mute;. However, I do not have any of the specified wall sockets available. Overall, Virgin Media aims to make the installation process as smooth and hassle-free as possible, and their customer service team is always available to answer any questions or concerns you may have. Virgin Media; My Virgin Media;. However, I don’t have a Virgin Media socket neither a dongle on the wall for me to plug in the cable that was provided to me. Tudor. Socket. Socket should be on the underside. I am getting a virgin media self installation kit delvered on Wednesday 9th August as I was informed on Virgin Media site online. I have taken a look on our side and can see you have spoken with the team regarding this. Broadband deals; Broadband, TV and phone deals;QuickStart, set up and connections. I have received my quick start-up kit. You're going to need… the Hub. But I have actually managed to get through to the technical team over chat. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket, however, I do not have any of the specified wall sockets available apart from the BT socket. Thanks for posting, welcome to both Virgin Media and the Community. This next section will take about 30 minutes. We would like to show you a description here but the site won’t allow us. You’ll leave the Hub alone for 10 minutes and the TV 360 box for 5 minutes, while they’re sorting themselves out. Hi, I am experiencing the same issue with my install kit. Also available from the likes of Screwfix, Homebase, Toolstation etc. I have taken a look on our side and I can see you have an engineer. It’s only available at addresses that have had Virgin Media services in the past, so we’ll check to make sure your property is Virgin Media-ready when you make your order. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. When you 'page' the handsets, all of the cordless handsets should ring. Security matters. Do I need to book an engineer appointment? as I don’t have an active account it’s not showing me any options online or on the app. Will an engineer h. A Virgin Ceramic Titanium Dioxide Nf Membrane With Pore Size Of 0 9 Scientific Diagram. However, I do not have any of the specified wall sockets available. Hello, I'm trying to set up my Virgin Media broadband. Will an engineer h. A master socket is the main socket for the phone line in your home, not an extension socket. . My Virgin Media App. S. Then push the connector VM have provided over the screw thread. Or wait a day or two and a member of the Forum Team should pick this up for you and arrange a tech visit. Try plugging the cable you can see into the hub to see if it works. I'm very sorry you don't have the wall socket. Turn on your TV and get connected. My Virgin Media App. We would like to show you a description here but the site won’t allow us. If it is a loose cable only, you will need one of these to connect the Quickstart cable. . . on 08-01-2023 20:46. Trace any cables coming out of it and check the ends of them. Call the Pre-installation and delivery team on 0800 052 1734. We've re-kindled our VM TV package and have received the TV360m box and all the gubbins. Faulty Virgin Media wall socket: This is the point where your Virgin Media service enters your home. All forum topics; Previous topic; Next topic; 1 REPLY 1. Stream from Virgin Media. . Push fit the VM-supplied lead onto the socket. 1 ACCEPTED SOLUTION. You then just do this: 1) remove the attenuator from the existing cable, plug it into back of hub. I have taken a look on our side and it looks as though you have spoken with the team regarding this. )Hi there Thank you so much for your post and welcome to the community forums, it's great to have you here. But I have no Virgin Media Wall socket in my house. Tudor. Solved: Previously, I had BT connection so I need a wall socket. Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks. Packages. I was told when purchasing the broadband package that fibre was available here. Virgin Media: TiVo® service. • Check the connection is tightly connected, it will make a 'click' noise when connected perfectly. Also there will be an external, often brown, omnibox. Options. Explain what needs to be done and book an engineer visit. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. We would like to show you a description here but the site won’t allow us. If no luck, call. Check service status. Hi. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. How can I book a technician in QuickStart, set up and connections 10 hours ago; Need wall socket in QuickStart, set up and connections 22 hours ago; not consulted on terminal box location and cable path in QuickStart, set up and connections yesterdayOn the “Disconnecting your Virgin TV box” instructions, step 4 says the following; ”This step is really important. QuickStart, set up and connections. Plug the cables into the Hub. Internal cabling to the VM hub is coaxial cabling (probably about 6 to 8mm diameter). We can certainly look to get an engineer booked in for you. . Awful first impressions of Virgin Media. #2. 2: Seeker. Wait a couple of minutes before plugging the cable firmly back into the telephone box socket and the router. Surly there has been a connection previously otherwise we wouldn't have bee. My Virgin Media Hub 3 just came in but realised need a socket wall installed. Take the red-banded end of the isolator cable, and plug it firmly into the Virgin Media socket on your wall. That's definitely not a normal Cable TV outlet as they are surface mounted in a sloped box with the connections at the bottom pointing down (not out).